FAQ

From your dashboard (once you're signed in), click to expand the droplist in the upper right corner next to your name. Click on Account and you'll be taken to an account management page. Enter your current password, the new email address that you would like associated with your account, and click Update. You will then use this new email address for future log-ins.

From your dashboard (once you're signed in), click to expand the droplist in the upper right corner next to your name. Click on Account and you'll be taken to an account management page. Use the Click Here to Change Your Password button, enter your current password, and enter/confirm your new password. Click Change Password. You will then use this new password for future log-ins.

There is a link on all sign-in forms to help you recover your password. Just choose "Sign In" in the top right corner of the browser, click the "forgot password?" button, and follow the on-screen instructions. You will then receive an email with further instructions to reset your password.

Yes! Our knowledge center was built to work on all iPads and tablets. Layouts, scrolling, or displays may vary depending on the device you have.

Yes, an internet connection is required to log in and view your online course. All courses offer a range of multimedia features, and we recommend that you have a good broadband or network connection for the optimal experience.

Web Browsers

We support the current and the previous major release of Chrome, Firefox, Safari, and Microsoft browsers. This currently includes Microsoft Edge and Internet Explorer. Each time a new browser version is released, we begin supporting that version and stop supporting the third most recent version.

Mobile Browsers

• Current and previous Android versions
• Current and previous iOS versions